Privacy Policy

Who we are

This website is operated by WASTEREMOVAL GUYS LTD, company number 16242976, Registered in England and Wales. Our registered office is 112 Dorset Ave, Romford RM1 4JB, United Kingdom.

You can contact us at wasteremovalg@gmail.com or by phone on 07448 360 234.

What information we collect

• Name, phone number, email address and the details you send in quote or contact forms.
• Address, postcode, location details and waste or clearance information needed to price or arrange a booking.
• Messages, call-back requests and any follow-up correspondence you send us.
• Technical information needed to operate the website and forms, such as basic server logs and security records.

How we use your information

• To respond to your enquiry and provide a quote.
• To arrange bookings, collections and customer support.
• To keep business and compliance records, including waste-carrier and customer-service records.
• To protect the website, prevent misuse and resolve complaints or disputes.

Our lawful bases

• Taking steps at your request before entering into a contract with you.
• Our legitimate interests in running the business, responding to enquiries and keeping service records.
• Compliance with legal obligations where records need to be kept.

Who we may share information with

We may share information with service providers that help us run the website, forms, email and hosting, and with professional advisers or authorities where the law requires it. We do not sell your personal data.

How long we keep it

We keep enquiry information only for as long as it is reasonably needed for quotes, bookings, customer support, record keeping and legal or compliance reasons. If an enquiry does not turn into a booking, we will normally not keep it longer than needed for follow-up and business administration.

Your rights

You can ask for access to your personal data, ask us to correct inaccurate information, ask us to erase data in some cases, or object to certain uses of your data. You can also complain to the Information Commissioner's Office if you think data has been handled unfairly.

Important note about forms

Please only send the information needed for your enquiry. Do not send payment-card details or unnecessary sensitive personal information through website forms.

Updates

We may update this notice from time to time to reflect changes to the website, how we work or legal requirements.