Terms and Conditions

About these terms

These general terms apply to quotes, bookings and waste-removal services provided by WASTEREMOVAL GUYS LTD, company number 16242976, Registered in England and Wales. Our registered office is 112 Dorset Ave, Romford RM1 4JB, United Kingdom.

They are intended to give customers a clear summary of how bookings, pricing, access and service expectations are usually handled. If a specific job needs separate written confirmation, that written confirmation will also form part of the agreement.

Quotes and pricing

• Quotes are based on the information you provide about the waste type, quantity, location and access.
• If the actual waste differs materially from the description or photos provided, the quote may need to be revised before collection.
• Quotes are normally for one-off jobs unless we clearly agree otherwise in writing.

Bookings and access

• You are responsible for providing accurate address, contact and access details.
• You should tell us in advance about stairs, restricted parking, loading limits, controlled access, permits or any unusual handling issues.
• If access is unsafe, blocked or materially different from what was described, we may need to rearrange the booking or revise the quote.

Waste type and customer responsibility

• You must not present hazardous, prohibited or undisclosed waste through the website forms or at collection unless we have clearly agreed to handle it.
• You are responsible for making sure the waste presented for collection matches the job description.
• Where waste is heavy, bulky or mixed, clear photos and descriptions help avoid delays or quote changes.

Payment

• Payment timing may be agreed before or at the time of the job depending on the booking.
• If a deposit or advance payment is agreed for a specific job, the amount and basis will be confirmed separately.
• Late or incomplete payment may affect future bookings.

Cancellations and changes

• Please give as much notice as possible if you need to change or cancel a booking.
• If a job changes substantially after booking, we may need to re-quote or rearrange the service.
• Where staff or travel time has already been committed, late changes may not always be possible.

Service limitations

• Collection times are usually estimated arrival windows rather than guaranteed exact times unless specifically agreed.
• Availability can be affected by route changes, traffic, access issues, weather or operational constraints.
• We reserve the right to refuse unsafe, unsuitable or misdescribed jobs.

Liability and complaints

If you have a problem with a quote or service, please contact us as soon as possible so we can review it. Nothing in these terms is intended to exclude liability where the law does not allow it to be excluded.

Privacy and website use

How we handle enquiry data is explained in our Privacy Policy. Cookie and website-technology details are explained in our Cookie Policy.

Updates

We may update these terms from time to time to reflect service, website or legal changes.